Resilient Leadership & Human Sustainability · Culture & Trust
The Art and Science of Feedback©
Tools to build a shared framework, use clear structures, and transform feedback into a continuous driver for growth and collaboration.
Have you ever noticed how communication breaks down when feedback is delivered poorly or met with defensiveness? Without a clear purpose and structure, both positive and corrective feedback often fail, leaving individuals feeling misunderstood or detached from team goals.
The Art and Science of Feedback© equips participants with practical tools to deliver and receive feedback effectively. By exploring core frameworks like the GROW model, this course establishes a shared vocabulary that reduces friction and builds productive, growth-oriented workplace behaviors.
What you will learn
How to...
- approach the process of giving and receiving feedback with clarity, open-mindedness, and accountability
- structure your feedback effectively using established models
- identify and bypass the psychological traps and counterproductive behaviors that hinder healthy communication
- manage emotional reactions, maintain a constructive attitude, and employ non-conflictual language
- establish a shared organizational understanding
What to expect
- A practical framework for analyzing feedback as a professional tool for development, rather than a subjective critique
- Explicit communication methods, including the implementation of the GROW model and non-conflictual language patterns
- Guided analysis of realistic workplace scenarios to practice avoiding communication traps and emotional triggers
- Interactive exercises designed to align individual behaviors with organizational growth objectives
- A set of actionable techniques for balancing positive and corrective inputs to enhance trust and collaboration across teams